
So yesterday, armed with applications, documents and photos, I set off to Passport Canada to renew our passports. I also brought numerous maps, internet driving directions, and a list of emergency contact numbers. Any errand that takes me more than 5 kilometres out of my normal comfort zone has me thinking 'Road Trip' and thus requires 'Journey' like preparations. Cell phone battery charged: check. Water and snacks: check. Extra tube of lipstick: Check.
I arrived at Passport Canada with surprising ease and found a free parking spot conveniently close to the entrance. Upon entering the building I asked one of several security guards for directions to Passport Canada. After following a series of hallways and stairs to a lower level I arrived in a very small room with an even smaller line-up accessorized by yet another guard yelling repeatedly for us to all have our documents -
In Your Hands And Ready TO GO---(I bet his first job was at the PNE:
Programs! Get your Programs! Win a House! Win a Car!). In a manner of mere moments I was standing in front of a wicket having my documentation examined by a Passport official. She gave me a number and directed me to the elevators and Floor Number 9.
Off I went back up the stairs, down the hallways and past the security guards and into one of the many elevators. Pushed the Number 9 button.
Nothing.
Pushed again.
Still nothing.
Pushed repeatedly slightly more urgently. Nothing.
Notice the emergency button. Idly wonder what Jack Bauer would do.
Think of cell phone in purse. Am glad I have chosen today to wear new underwear. Am constructing plan when elevator suddenly lurches to the fourth floor. Person enters, leaves on the second floor, and now the button for the 11th floor lights up. Onward and upward.
Once alone again in this malfunctioning death trap I push
9 again.
NOTHING.
After a few moments, it hums along to the eighth floor where I exit figuring I will take the stairs to reach my destination.
NO access to stairs. None. Nada. Nil. (Would love to know what Health Canada: Heart and Stroke Foundation would have to say about this. Plus it was Earth Day only a mere day earlier.) Resignedly I reenter the elevator and delusionally think that maybe now it will work.
Nope.
As I begin to mentally construct my possible last voice mail message to Bruno (....chicken thawing in fridge, load of laundry left in washer, and stash of old $2 bills hidden) the
L button lights up and I am headed for the lobby where I plan to exit and try another elevator. Doors open and before I can charge out, a young family that I recognized from the previous line-up is being heralded in by a security guard who begins to question me. He orders me to show him my Passport Canada number. Out of the corner of my eye I can see the parents move protectively in front of their children. Triumphantly I flash my number. I am allowed to remain on the elevator and the guard unlocks a switch and we are headed to the
Elusive Floor 9.
Apparently this floor is OUT-OF-BOUNDS to all unauthorized people and requires the involvement of a security guard to arrive there.
News Flash to Passport Canada: You need to notify the public of this little detail.Finally I reach Floor Number 9 and am directed to a seat until my number is called. Relieved to be neither crawling through an elevator shaft nor lying at the bottom of said shaft in a crumbled heap, I enthusiastically settle myself in one of many empty chairs. I reach for my supply bag. Yes, supply bag. For, notwithstanding authorized elevator trips, I have come prepared. Water. Fruit. Granola bar. Book. Hand held Tetris game. IPod. Bring on the line-ups for I am ready!!!! While deciding which distraction to chose first, my number is called. Yes, just that quickly! The pleasant government official processes my paperwork quickly and tells me that it is a very quiet day.
My suggestion is they check the elevators: I am certain they will discover dozens of people futility attempting to reach
Floor Number 9.